In short: we collect only the information we need to help your business, we never sell your personal information, and you can ask us for access to your data at any time by emailing ceo@boukerranaau.space
Boukerrana Pty Ltd (ABN ) operates the website https://boukerranaau.space and provides professional business and consulting services from Melbourne VIC. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) (the Act) and the thirteen Australian Privacy Principles (APPs) contained in that Act.
1. Our commitment to your privacy
Boukerrana Pty Ltd respects your privacy and is committed to protecting the personal information we hold. We collect, hold, use and disclose personal information responsibly and transparently, and this policy sets out what we collect, why we collect it and the rights available to you.
2. The information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — your name, email address, business name, position and general location;
- Enquiry and engagement details — the content of messages, quote requests, briefs and documents you share with us;
- Client records — information created in the course of delivering our professional business and consulting services, including correspondence, proposals and reports;
- Website and technical data — pages visited, date and time of visits, referring website, browser type and device information, collected through cookies and similar technologies.
We do not ordinarily collect sensitive information as defined by the Act (such as health, biometric or political information). If we ever need to, we will ask for your consent first.
3. How we collect personal information
We collect personal information:
- directly from you, when you complete a form on this website, send us an email or communicate with us during an engagement;
- automatically, through cookies and analytics tools when you browse our website;
- from third parties you have authorised, such as a referrer or a colleague within your business.
4. Why we collect, hold, use and disclose personal information
We use personal information to:
- respond to enquiries and requests for quotes;
- prepare proposals, scopes of work and quotations;
- deliver our professional business and consulting services;
- manage our relationship with you, including records, invoicing and accounts;
- improve our website, content and service offerings;
- meet our legal, accounting and regulatory obligations;
- send occasional updates where you have opted in — you can opt out at any time.
We will only use personal information for the primary purpose for which it was collected, or for a related secondary purpose you would reasonably expect.
5. Collection notices
When you submit a form or otherwise provide personal information to us, we will take reasonable steps to notify you of the purposes of collection, the types of recipients, whether the information may be disclosed overseas, and how you can access and correct it. This policy forms part of that notification.
6. Disclosure of personal information
We do not sell, rent or trade personal information. We may disclose it to:
- professional advisers such as accountants, auditors and legal consultants who support our business;
- information technology and communications providers that host our website, email and document storage;
- payment and invoicing platforms where relevant to an engagement;
- government agencies, regulators or courts where we are required or authorised by law;
- anyone else with your consent.
7. Overseas disclosure
Some of the providers we use may store or process data outside Australia, for example through cloud hosting or email services. Where an overseas disclosure is likely, we take reasonable steps, consistent with APP 8, to ensure the recipient handles the information in accordance with the APPs.
8. Cookies, analytics and website data
Our website uses cookies and similar technologies to keep the site functioning and to understand how visitors use it. Cookies are small files stored by your browser. You can configure your browser to reject or delete cookies; some parts of the site may not work correctly as a result. Analytics data is generally aggregated and is not used to personally identify you.
9. Security of personal information
We hold personal information in electronic form and take reasonable steps, consistent with APP 11, to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Our safeguards include access controls, passwords, encrypted connections and limiting access to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data breach response
If we become aware of a suspected data breach, we will assess it promptly. Where a breach is likely to result in serious harm to any individual, we will notify the affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
11. Retention and destruction
We keep personal information only for as long as it is needed for the purposes set out in this policy, or as required by law, including record-keeping obligations under the Corporations Act 2001 (Cth) and Australian taxation law. When information is no longer required, we take reasonable steps to destroy or de-identify it.
12. Access to and correction of personal information
You may request access to the personal information we hold about you and ask us to correct anything that is inaccurate, out of date, incomplete, irrelevant or misleading, consistent with APPs 12 and 13. To make a request, email ceo@boukerranaau.space We will respond within a reasonable period, usually within 30 days. There is no charge to make a request; we may charge a reasonable fee to provide a copy of the information, and we will tell you about any fee before proceeding.
13. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym — for example, when browsing our website. We generally need your name and contact details to respond to enquiries, prepare quotes or deliver services.
14. Making a privacy complaint
If you believe we have breached the APPs or this policy, please email ceo@boukerranaau.space with the details of your concern. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, with the date of the most recent revision shown at the top.
16. How to contact us
Privacy enquiries for Boukerrana Pty Ltd can be directed to:
CEO
Boukerrana Pty Ltd
Email: ceo@boukerranaau.space
Melbourne VIC, Australia